Refund policy

Returns & Replacements

At Silvex, we want you to love your mirror. If something's not right, we'll make it right — no fine print, no runaround.

The Silvex Promise

  • Damaged or defective on arrival? Contact us within 48 hours of delivery and we'll ship you a free replacement — no questions asked, no return required.
  • Not what you hoped for? You have 30 days from delivery to request a full return for any reason.
  • Wrong item shipped? That's on us. Reach out and we'll fix it fast.

Every mirror is inspected by hand before it leaves us, but real life happens. If yours arrives less than perfect, we treat that as our problem to solve — not yours.

How Replacements Work

If your mirror arrives damaged or defective:

  1. Email eldin@silvexre.com within 48 hours of delivery
  2. Include your order number and a quick photo of the issue
  3. We'll approve your replacement immediately and ship a new one out — no need to return the original

That's it. No hoops, no waiting for us to inspect anything first.

How Returns Work

If you'd like to return a mirror within 30 days:

  1. Email eldin@silvexre.com to start your return
  2. We'll send you a prepaid return label and instructions
  3. Once we receive and inspect the item, we'll approve the refund
  4. You'll be refunded to your original payment method within 10 business days

To qualify for a return, the mirror must be:

  • In its original condition, unused
  • In the original packaging
  • Accompanied by proof of purchase

Exchanges

The fastest way to swap for a different design: return the mirror you have, and once approved, place a new order for the one you want.

What Can't Be Returned

  • Custom or personalized mirrors (they're made just for you)
  • Sale items
  • Gift cards

If you have a question about a specific item, just ask.

For Our EU Customers

If you're in the European Union, you have a 14-day cooling-off period to cancel or return your order for any reason, on top of everything above. Same condition rules apply — unused, original packaging, proof of purchase.

Questions?

Reach out any time: eldin@silvexre.com

We read every email. If it's been more than 15 business days since we approved your return and you haven't seen the refund, tell us — we'll chase it down.

Two quick notes:

  • The 48-hour damage window is aggressive but a real commitment on your part. Just make sure you're actually checking email fast enough to honor it — nothing kills a "no questions asked" promise faster than a slow response on hour 47. If you're ever unreachable for a stretch, extending to 72 hours would still feel fast to customers and give you breathing room.