Política de reembolso

SILVEX / CUSTOMER CARE

The Silvex promise.

We want you to love your mirror. If something’s not right, we’ll make it right — no fine print, no runaround.

30 days

To request a return

From delivery, for any reason. Return conditions and exclusions are listed below.

48 hours

To report arrival damage

Damaged or defective? We’ll send a free replacement. No return required.

Return your order  ↗ Opens our contact form with “Return or refund” selected.

Received the wrong item? That’s on us. Get in touch and we’ll fix it fast.

01 / REPLACEMENTS

Arrived less than perfect?

Every mirror is inspected by hand before it leaves us, but real life happens. If yours arrives damaged or defective, we’ll ship you a free replacement — no questions asked, no return required.

  1. Email eldin@silvexre.com within 48 hours of delivery.
  2. Include your order number and a quick photo of the issue.
  3. We’ll approve your replacement immediately and ship a new one out. There’s no need to return the original or wait for an in-person inspection.

02 / RETURNS

Not what you hoped for?

You have 30 days from delivery to request a full return for any reason, subject to the conditions and exclusions below.

  1. Email eldin@silvexre.com to start your return.
  2. We’ll send you a prepaid return label and instructions.
  3. Once we receive and inspect the item, we’ll approve the refund.
  4. You’ll be refunded to your original payment method within 10 business days.

Before sending it back

Your mirror must be unused, in its original condition and original packaging, and accompanied by proof of purchase.

03 / THE DETAILS

A few things to know.

Exchanges

Want a different design? Return your current mirror, then place a new order once your return is approved.

What can’t be returned

  • Custom or personalized mirrors — they’re made just for you
  • Sale items
  • Gift cards

Have a question about a specific item? Just ask.

For our EU customers

If you’re in the European Union, you have a 14-day cooling-off period to cancel or return your order for any reason, on top of everything above. The same condition rules apply: unused, original packaging, and proof of purchase.

WE’RE HERE TO HELP

Let’s make it right.

We read every email. Send us your order number and tell us what’s going on.

Email Silvex  ↗

eldin@silvexre.com

Still waiting on a refund? If it’s been more than 15 business days since we approved your return, let us know — we’ll chase it down.